by Crusader Royal » 12 Jan 2025 12:25
by Clyde1998 » 12 Jan 2025 13:02
Clyde1998 I wonder if it's a maintenance thing with the turnstiles not being able to turn as quickly as possible.
Another factor is the multiple ways people can enter the ground. Physical season ticket/member card, QR code/barcode from a physical ticket, QR code on a mobile phone, contactless on a mobile phone - does mean people aren't sure what they need to do as they all need to be placed in different locations. As someone who uses their physical season ticket, I have no idea how to assist someone with a QR code on their phone for example. Slows the process down a lot, especially when there's a lot of people who don't usually show up to matches attending. This also assumes people are ready with their ticket before they get to the gate too.
by Snowflake Royal » 12 Jan 2025 13:10
by Clyde1998 » 12 Jan 2025 13:20
Snowflake Royal It was a frigid day. Did people turn up in a smaller window before the game. People always used to arrive through about a 90 minute window pre-kick off. Some drinking inside, some outside, visiting the shop etc. If the East stand capacity all turned up and tried to enter in the same 30 minutes that could do it.
by Horsham Royal » 12 Jan 2025 14:50
by Crusader Royal » 12 Jan 2025 15:02
Horsham Royal Was it just yesterday that was particularly bad or has it been getting worse over time?
I wonder if it's the tech slowing things ... e.g. take out phone, unlock it, open the app, find the ticket, scan it as opposed to open wallet take out ticket, scan it.
How many people use virtual vs paper tickets?
by Royals and Racers » 12 Jan 2025 15:19
Crusader RoyalHorsham Royal Was it just yesterday that was particularly bad or has it been getting worse over time?
I wonder if it's the tech slowing things ... e.g. take out phone, unlock it, open the app, find the ticket, scan it as opposed to open wallet take out ticket, scan it.
How many people use virtual vs paper tickets?
For a league game most people are STH so use exactly the same process every time.
For cup games you have to buy a ticket. I don’t know how they do it these days but if the cup ticket has to be accessed differently it might add to turnstile confusion.
by Crusader Royal » 12 Jan 2025 15:54
Royals and RacersCrusader RoyalHorsham Royal Was it just yesterday that was particularly bad or has it been getting worse over time?
I wonder if it's the tech slowing things ... e.g. take out phone, unlock it, open the app, find the ticket, scan it as opposed to open wallet take out ticket, scan it.
How many people use virtual vs paper tickets?
For a league game most people are STH so use exactly the same process every time.
For cup games you have to buy a ticket. I don’t know how they do it these days but if the cup ticket has to be accessed differently it might add to turnstile confusion.
You buy a ticket and if a season ticket holder it’s added to how you normally get in ie card.
by tnosugar » 12 Jan 2025 21:27
by JR » 12 Jan 2025 23:24
by Crusader Royal » 13 Jan 2025 09:00
JR When it is slow it is typically human error rather than system error.
Can guarantee 1 in 4 people in a queue don’t know / understand how to scan their ticket / phone.
by Clyde1998 » 13 Jan 2025 09:33
by Brogue » 13 Jan 2025 09:57
by Crusader Royal » 13 Jan 2025 10:16
Brogue there should be a 'i don't know what i'm doing gate' in each stand for the day trippers, then they can all ruin each others days rather than impacting on the more seasoned supporter.
by Snowflake Royal » 13 Jan 2025 11:14
Clyde1998 There certainly needs to be clearer instructions as to how to use various entry types. I know there are a couple of posters near the turnstiles, but they're not particularly clear and are likely missed when people are rushing to get into the ground.
Something simple like:
Season tickets - tap on reader
Contactless phone - tap on reader
QR codes - scan in slot
etc.
This should be made clear when people buy their tickets too.
by Crusader Royal » 13 Jan 2025 12:17
Snowflake RoyalClyde1998 There certainly needs to be clearer instructions as to how to use various entry types. I know there are a couple of posters near the turnstiles, but they're not particularly clear and are likely missed when people are rushing to get into the ground.
Something simple like:
Season tickets - tap on reader
Contactless phone - tap on reader
QR codes - scan in slot
etc.
This should be made clear when people buy their tickets too.
I mean take some responsibility when you buy your ticket and go prepared.
by Whore Jackie » 14 Jan 2025 12:40
by JedMaxwell » 14 Jan 2025 13:14
Crusader RoyalBrogue there should be a 'i don't know what i'm doing gate' in each stand for the day trippers, then they can all ruin each others days rather than impacting on the more seasoned supporter.
That gate could go into a u shaped passage ejecting people back outside.
We don’t want day trippers in our ground
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