Schards#2 I'll watch some of the iFollow and let the club keep the overpayment. My only gripe is that decision means I also forgo a refund on the Car Park Pass which is extortionate and, given the choice, I would have taken a refund on as it's exploitatively expensive
Perhaps a flexible part donate and part refund would make people happy, donate the ST element and/or the cost of ifollow and refund the car park and/or credit for next seasonOld Man AndrewsSchards#2 I'll watch some of the iFollow and let the club keep the overpayment. My only gripe is that decision means I also forgo a refund on the Car Park Pass which is extortionate and, given the choice, I would have taken a refund on as it's exploitatively expensive
Would agree on that front. The car park charges should have already been refunded without any quibble.
Forbury Lion The club website says all ST holders and some special* fans will get free ifollow usage to watch all remaining games.
This is free and not at all linked to the ST holders decision to either donate, refund or receive a credit for the missed games.
The donate part is interesting, Is this donate to the club or to a charitable organisation? (which may be something the owner could do directly on behalf of the club /fans and therefore not impacting club finances and allowing the club to keep the actual cash)
*not quite what they said, I can't remember the exact wording but it's on the site
Those who do donate should perhaps get rewarded - even if it's extra royalty points or something so they get priority for future purchases, Also that would be in the clubs interest as they would be selling to fans who a) can afford to donate so have spending money and b) don't seem that bothered about being refunded for non service and keep coming back - ideal customers for any organisation really!
Schards#2 I'll watch some of the iFollow and let the club keep the overpayment. My only gripe is that decision means I also forgo a refund on the Car Park Pass which is extortionate and, given the choice, I would have taken a refund on as it's exploitatively expensive
NamelessForbury Lion The club website says all ST holders and some special* fans will get free ifollow usage to watch all remaining games.
This is free and not at all linked to the ST holders decision to either donate, refund or receive a credit for the missed games.
The donate part is interesting, Is this donate to the club or to a charitable organisation? (which may be something the owner could do directly on behalf of the club /fans and therefore not impacting club finances and allowing the club to keep the actual cash)
*not quite what they said, I can't remember the exact wording but it's on the site
Those who do donate should perhaps get rewarded - even if it's extra royalty points or something so they get priority for future purchases, Also that would be in the clubs interest as they would be selling to fans who a) can afford to donate so have spending money and b) don't seem that bothered about being refunded for non service and keep coming back - ideal customers for any organisation really!
The donate bit is specifically and clearly explained. It is to the Community Trust, the charitable arm of the club which supports football in the community etc.
ZipSchards#2 I'll watch some of the iFollow and let the club keep the overpayment. My only gripe is that decision means I also forgo a refund on the Car Park Pass which is extortionate and, given the choice, I would have taken a refund on as it's exploitatively expensive
Fair comment in the car parking. It’s far more expensive that it needs to be. I paid £15 to park there at the start of the 2018/19 which was taking the proverbial.
Generally and I assume Legally speaking, you can't take money from people for a service, fail to provide it for whatever reasons and then refuse a refund on the basis that you've given it away. You will be liable in law. However, If they have your permission to give your refund away to charity they are covered and there is no comeback on them in terms of being liable to refund you and perhaps more importantly, no stain on their reputation (can't see Financial Fair Play looking too favorably on it)Linden Jones' TashNamelessForbury Lion The club website says all ST holders and some special* fans will get free ifollow usage to watch all remaining games.
This is free and not at all linked to the ST holders decision to either donate, refund or receive a credit for the missed games.
The donate part is interesting, Is this donate to the club or to a charitable organisation? (which may be something the owner could do directly on behalf of the club /fans and therefore not impacting club finances and allowing the club to keep the actual cash)
*not quite what they said, I can't remember the exact wording but it's on the site
Those who do donate should perhaps get rewarded - even if it's extra royalty points or something so they get priority for future purchases, Also that would be in the clubs interest as they would be selling to fans who a) can afford to donate so have spending money and b) don't seem that bothered about being refunded for non service and keep coming back - ideal customers for any organisation really!
The donate bit is specifically and clearly explained. It is to the Community Trust, the charitable arm of the club which supports football in the community etc.
I imagine this is a revenue recognition thing, you can't just use money provided for one thing to pay for another, even if its a charity, there has to be a proper paper trail and accountability
I assume they're not stopping you from parking there on match days? - If you have enough data on your phone you can even watch the game there.Schards#2 I'll watch some of the iFollow and let the club keep the overpayment. My only gripe is that decision means I also forgo a refund on the Car Park Pass which is extortionate and, given the choice, I would have taken a refund on as it's exploitatively expensive
Forbury LionI assume they're not stopping you from parking there on match days? - If you have enough data on your phone you can even watch the game there.Schards#2 I'll watch some of the iFollow and let the club keep the overpayment. My only gripe is that decision means I also forgo a refund on the Car Park Pass which is extortionate and, given the choice, I would have taken a refund on as it's exploitatively expensive
windermereROYAL Just to remind everyone, today is the first day to make your preferred choice.
ZammowindermereROYAL Just to remind everyone, today is the first day to make your preferred choice.
Not finding it easy to follow. Its asking me how many tickets to donate !?! Is that a 'season ticket' or 'match ticket' ?!
RoyalBlue I've seen that a few season ticket holders have said they will now seek a refund because of the problems experienced with iFollow.
Zip The problems on iFollow have been very limited. It was imo a fair deal. Happy for the club to keep the money.
Silver FoxRoyalBlue I've seen that a few season ticket holders have said they will now seek a refund because of the problems experienced with iFollow.
That doesn't make any sense? They were entitled to a refund anyway but weren't going to take it but because iFollow (not the club's product of course) crashed for 15 minutes of the first game they now want their money back?
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