Final tickets

[Royal Lady]

Money for tickets not showing as having come out of our bank account yet.

[Platypuss]

Last tickets only available through TZ - no sales from MadStad.

[glenroyal]

1/10 for ticketzone is a bit harsh, especially given people's experiences with the customer service staff.

With a phone purchase you're always going to have to wait quite a while, so tbh the waiting times don't actually seem that horrendus to me, not good either mind. Not that I'd have done it that way as I only have a mobile.

But the website was utterly atrocious.

1/10 is entirely fair if not over generous!!

I suspect the majority of people only had to ring their very good customer service staff because their online ticketing system was so absolutely shyte. No doubt the crap online system has also given their customer service staff plenty of opportunity to practise and improve their skills.

On-line service 1/10
Phone service 2/10
Service people 9/10

[Red]

I'm normally the first to complain about this kind of thing but in the interests of balance can I say I thought ticketzone were ok.

Yes it took me 2 hours to get through, and yes I was on hold for half an hour on my mobile to an 0844 number, and yes I was also trying to get through on the internet at the same time and it kept crashing - but selling 40k high demand tickets in a few days is always going to have problems like this. What do people expect really?

Echo Glens post above too - once through they were really helpful.

[PieEater]

What do people expect really?

Take a look at http://ticketing.thefa.com to see how volume online ticket sales should be done.

[ArfnipIsARoyal]

I'm in a queue on phone but wont give me a queue number. Is/has anyone had same experience? Am I even in a queue???

[Red]

I'm in a queue on phone but wont give me a queue number. Is/has anyone had same experience? Am I even in a queue???

Yeh I just got classical music for about 30 mins. Hang in there champ!

[ArfnipIsARoyal]

It keeps saying I'm in a queue but no number is given.... same?

[glenroyal]

It keeps saying I'm in a queue but no number is given.... same?

System must have changed since Saturday then ? It certainly gave queue positions counting down from 5.

[PieEater]

Some pretty good stats on the OS about the sales so far (34,665)

http://www.readingfc.co.uk/page/NewsDet ... 29,00.html

Sales breakdown

Allocated Sold by TZ Sold by RFC To sell
Category 1 1611 414 580 617
Category 2 9277 4450 3904 923
Category 3 12908 6184 5935 789
Category 4 10330 5278 3444 1608
Category 5 4902 2751 1443 708
Ambulant 140 138 2
Wheelchair 228 144 84
TOTAL 39396 19077 15588 4731

[Barry the bird boggler]

Just to clarify PieEater's stats We have 4,731 tickets left from a final allocation of 39,396

Category 1 has 617 tickets left
Category 2 has 923 tickets left
Category 3 has 789 tickets left
Category 4 has 1608 tickets left
Category 5 has 708 tickets left
Disabled/Ambulant has 86 tickets left

So we've sold 34,665 tickets so far or almost 88% of our allocation.

All remaining sales via ticket zone only.

[Red]

It keeps saying I'm in a queue but no number is given.... same?

System must have changed since Saturday then ? It certainly gave queue positions counting down from 5.

It didn't to me at about 1pm on Saturday.

[Royal Lady]

HAS ANYONE DEFO HAD THE MONEY TAKEN OUT OF THEIR ACCOUNT YET??

[Svlad Cjelli]

HAS ANYONE DEFO HAD THE MONEY TAKEN OUT OF THEIR ACCOUNT YET??

YES! BUT WHY ARE YOU SHOUTING?

[muddyfeet]

Yes my credit card isnt happy

[Royal Lady]

HAS ANYONE DEFO HAD THE MONEY TAKEN OUT OF THEIR ACCOUNT YET??

YES! BUT WHY ARE YOU SHOUTING?

Because I asked further up but couldn't see a reply. I thought your tickets were freebies?

[LumpWarden]

Needed to buy more for family this morning and at 9.00am the online service worked flawlessly; After queueing for about 2 mins, the whole transaction was complete by about 9.05.

Worth a go for those set on getting thru by phone.

[Royal Lady]

Yes my credit card isnt happy

OMG OMG - we haven't.

[glenroyal]

It keeps saying I'm in a queue but no number is given.... same?

System must have changed since Saturday then ? It certainly gave queue positions counting down from 5.

It didn't to me at about 1pm on Saturday.

Ah yes, we were in the customer services queue, not the original ticket sales queue - different number.

[glenroyal]

HAS ANYONE DEFO HAD THE MONEY TAKEN OUT OF THEIR ACCOUNT YET??

We haven't yet, but I do have "pending transactions" from over the weekend.