STAR need to do a bit of both really. They have to ride a knife edge of not pissing off the club because they'll then just get ignored and not seeming to be utterly ineffective to fans.
That means sometimes they have to backdown quietly, sometimes they have to back the club whilst trying to change its position and sometimes they have to claim victories or say when the club is wrong. It's a balancing act and unfortunately STAR falls down on showing the fans its successes with the club and is too prominent in defending it.