FAO RFC Stewards that read this

[working class hero]

Stand up not sit down

If you want to stand go and watch Reading Town......

I am bemused at how the trouble quota has shot up as the ground has become full. Am I right in thinking that those of us who suffered crap in the lower leagues were reasonable - whereas the glory hunters are often tossers?

[The Real Sandhurst Royal]

The stewards on the touch line at the South Stand should all be sacked for breach of contract.

They did not do there jobsletting Chelsea supporters on the pitch at teh end of teh agme.

Come on RFC do something about it sack the non performing stewards.

[STAR Liaison]

They're trying their best but clearly there are leasons that need to be learned before there is a serious incident. It would be a good touch for STAR to get involved here and check with the club what is planned.

I got a phone call from a fellow board member and a personal account from Handbags but no-one else has contacted STAR. When it comes to this sort of incident we have no credibility with the safety officer if the only evidence is that of an anonymous internet message board so if you do want us to take it up seriously we need more to follow Handbags and give us their account of what happened.

You might not believe it but sometimes people on here are less than honest, and those people undermine what everyone else posts

[M4 Junction 11]

They're trying their best but clearly there are leasons that need to be learned before there is a serious incident. It would be a good touch for STAR to get involved here and check with the club what is planned.

I got a phone call from a fellow board member and a personal account from Handbags but no-one else has contacted STAR. When it comes to this sort of incident we have no credibility with the safety officer if the only evidence is that of an anonymous internet message board so if you do want us to take it up seriously we need more to follow Handbags and give us their account of what happened.

You might not believe it but sometimes people on here are less than honest, and those people undermine what everyone else posts

Surely it also holds good as a stand-alone statement that now we're in the Premier League the stewards need additional training/awareness. I think the behaviour of the Man U and Chelsea fans have shown this. I don't see this as being anymore than the chief steward going to see how things are done elsewhere. Perhaps they do this already.

[Pardsme]

I couldn't make the game so gave my tickets to my mum and sister. Thanks to Mum I'm going to get a letter from the club, for swearing and standing. Ok fair enough but she says she did not like the Steward's attitude and told him to p*** off and was almost ejected. Was also told not to use my seat again!! Doh! I apologise to the people who had the misfortune to be around her. Stupid woman!!

[Sharpy]

I couldn't make the game so gave my tickets to my mum and sister. Thanks to Mum I'm going to get a letter from the club, for swearing and standing. Ok fair enough but she says she did not like the Steward's attitude and told him to p*** off and was almost ejected. Was also told not to use my seat again!! Doh! I apologise to the people who had the misfortune to be around her. Stupid woman!!

LOL, now that is a MILOLF

[Reading Til I Die]

Does anyone have the e-mail address of the person or people responsible for the stewarding at the ground?

Sensible answers please.

I think all we want is the main man/woman/people responsible for the stewarding to answer our questions and let us know what we can and can't do when we're at the ground. And also what the away fans can and can't do!

We all pay a fair amount of money for the privilege of watching top-flight football so we have the right to know what actions could risk us getting ejected/banned from the ground.

[sheshnu]

Does anyone have the e-mail address of the person or people responsible for the stewarding at the ground?

Sensible answers please.

I think all we want is the main man/woman/people responsible for the stewarding to answer our questions and let us know what we can and can't do when we're at the ground. And also what the away fans can and can't do!

We all pay a fair amount of money for the privilege of watching top-flight football so we have the right to know what actions could risk us getting ejected/banned from the ground.

Common sense, shirley?

GROUND REGULATIONS
Notice: Entry to the Ground is expressly subject to acceptance by the visitor of these Ground Regulations and the rules and regulations of FIFA, UEFA, The Football Association, The F.A. Premier League and The Football League in respect of the relevant competition. The Ground Regulations incorporate the Club's Customer Charter (if any). Entry to the Ground shall constitute acceptance of the Ground Regulations.
"Ground" means this football stadium and all locations owned, occupied or utilised by the Club.
"Club" means this football club.
"Match" means any association football match taking place at the Ground.

1 Permission to enter or to remain within the Ground (notwithstanding possession of any ticket) is at the absolute discretion of the Club, any police officer or authorised steward. On no account will admission be granted to a person who is the subject of a current Banning Order.

2 The Club excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons/property in or around the Ground.

3 No guarantees can be given by the Club that a Match will take place at a particular time or on a particular date and the Club reserves the right to reschedule the Match without notice and without any liability whatsoever.

4 In the event of the postponement or abandonment of the Match, refunds (if any) will be made in accordance with the Club's Customer Charter. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, such as (but not limited to) loss of enjoyment or travel costs.

5 All persons seeking entrance to the Ground acknowledge the Club's right to search any person entering the Ground and to refuse entry to or eject from the Ground any person refusing to submit to such a search.

6 The following articles must not be brought within the Ground - knives, fireworks, smoke canisters, air-horns, flares, weapons, dangerous or hazardous items, laser devices, bottles, glass vessels, cans, poles and any article that might be used as a weapon and/or compromise public safety. Any person in possession of such items will be refused entry to the Ground.

7 The use of threatening behaviour, foul or abusive language is strictly forbidden and will result in arrest and/or ejection from the Ground. The Club may impose a ban for one or more Matches.

7.1 Racial abuse, chanting or harassment is strictly forbidden and will result in arrest and/or ejection from the Ground. The Club may impose a ban for one or more Matches.

7.2 The following acts are arrestable offences under the Football (Offences) Act 1991, as amended:

7.2.1 The throwing of any object within the Ground without lawful authority or excuse.

7.2.2 The chanting of anything of an indecent or racialist nature.

7.2.3 The entry onto the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse.
Conviction may result in a Banning Order being made.

8 All persons entering the Ground may only occupy the seat allocated to them by their ticket and must not move from any one part of the Ground to another without the express permission or instruction of any steward, officer of the Club and/or any police officer.

9 Nobody may stand in any seating area whilst play is in progress. Persistent standing in seated areas whilst play is in progress is strictly forbidden and may result in ejection from the Ground.

10 The obstruction of gangways, access ways, exits and entrances, stairways and like places is strictly forbidden. Nobody entering the Ground shall be permitted to climb any structures within the Ground.

10.1 Smoking in No-Smoking areas is strictly forbidden.

11 Mobile telephones are permitted within the Ground, provided that they are used for personal and private use only.

12 Under the Sporting Events (Control of Alcohol etc) Act 1985, the following are offences for which a person can be arrested by a police officer and conviction could result in a Banning Order being made:

12.1 Attempting to enter the Ground or being inside the Ground whilst drunk;

12.2 Being in possession of any intoxicating liquor, or bottle, can or other portable container and which could cause damage or personal injury, when entering the Ground or in a public area of the Ground from which the event can be directly viewed.

13 Any individual who has entered any part of the Ground designated for the use of any group of supporters to which he does not belong may be ejected from the Ground either for the purposes of his own safety or for any other reason.

14 No person (other than a person who holds an appropriate
licence) may bring into the Ground or use within the Ground any equipment, which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to the Match or the Ground. Copyright in any unauthorised recording or transmission is assigned (by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988) to the Club.

15 No goods (including literature) of any nature may be offered either free or for sale by any person within the Ground without the express written permission of the Club.

15.1 Tickets are not transferable and may not be offered for sale without the prior written permission of the Club. Any tickets offered for sale may be confiscated by any steward, officer of the Club or any police officer.

16 CCTV cameras are in use around and in the Ground and the Club may itself use or pass to the police or any Football Authority, any recordings for use in any proceedings.

17 At all times whilst present in the Ground, persons must comply with any and all instructions of any steward or officer of the Club and/or any police officer. Failure to comply with any instruction may lead to immediate ejection from the Ground.

18 The Club reserves absolutely the right to eject from the Ground any person failing to comply with any of the Ground Regulations or whose presence within the Ground is, or could, reasonably be construed as constituting a source of danger, nuisance or annoyance to any other person. This could lead to further action by the Club including, but not limited to, the withdrawal of any season ticket (without reimbursement) and other benefits.

18.1 Entry to the Ground shall constitute acceptance of the Ground Regulations.

Published by The Football League Limited and The FA Premier League Limited, August 2003

[Reading Til I Die]

Oh how I love helpful HobKNOBers like you.

I know where to get a copy of the regulations from!

What I want is the NAME of the person responsible for enforcing them. Or the person responsible for training the stewards on how to enforce them.

I thought that a decent user of this forum might have had dealings with someone previously who was helpful.

Unlike your post! Eejit.

[Winchester Royal]

Its Clive Doyle isn't it, in charge of the Stadium Control room, and Ray Ilsley is in charge of the Stewards room, I guess either of those would be ok...
You can contact anybody at the club by thier email address, which is thier first initial followed by their surname.

so for Clive Doyle its cdoyle@readingfc.co.uk and for Ray Ilsley rilsley@readingfc.co.uk

[sheshnu]

I'm pretty certain that whoever you email will point you in the direction of the ground regulations.

Oh, unless you want to know about the secret ground regulations?

[Reading Til I Die]

Ahhh, Winchester!

You've restored my faith in the user's of this forum!! Thank you!!

"Sheshnu", you should take note....or stop using the PC when mummy and daddy aren't there to supervise you!!

[Reading Til I Die]

I'm pretty certain that whoever you email will point you in the direction of the ground regulations.

Oh, unless you want to know about the secret ground regulations?

That's the whole point, you plum!!!!

I don't want pointing in the direction of the poxy regulations...I want to deal with someone who can tell me exactly what the club are going to do to improve the stewarding!

As for the secret ground regulations, I know where they're kept....in the same gimp-box that you climb out of every home game!

[Dirk Gently]

Can we ask Winchester what sort of camera he used?

I know that the way these things are generally interpreted is that it's recognised that taking of photos with camera phones or small digital cameras can't be stoppe and so is tolrated, but anything that involves "serious" photographic equipment (professional standard, multiple lenses etc) won't be allowed.

So what was Winchester using?

[sheshnu]

I suggest that you refrain from hurling childish insults at whoever it is at the club you are trying to contact; they will likely be less inclined to help you if you are abusive.

If you do not know how to behave in a civilised manner perhaps you should ask somebody else to help you.

[M4 Junction 11]

I suggest that you refrain from hurling childish insults at whoever it is at the club you are trying to contact; they will likely be less inclined to help you if you are abusive.

If you do not know how to behave in a civilised manner perhaps you should ask somebody else to help you.

That's told him

[Reading Til I Die]

Damn....I'd best shut up then.

I was actually going to send a really abusive e-mail to the club as EVERYONE knows that works better than being polite.

Thanks for your help. It's been a pleasure! In th words of the great Homer.....

MMMMM....DOUGHNUT!!! (S)

[STAR Liaison]

Surely it also holds good as a stand-alone statement that now we're in the Premier League the stewards need additional training/awareness. I think the behaviour of the Man U and Chelsea fans have shown this. I don't see this as being anymore than the chief steward going to see how things are done elsewhere. Perhaps they do this already.

I went on a tour of the stadium recently and in passing saw the folders of the assessments of the steward training as they were being sorted out. I don't know how much of this is refresher training, how much is new stewards and how much is further training but take my word the pile of folders was impressive in terms of numbers and effort of the 2 people sorting them.

When it comes to how things are done elsewhere, from the times I shadowed the chief steward and the chief tango, I know that they do not work in isolation. It is easy to make assumptions when you do not agree with the methods used but it is equally interesting to talk to those involved to understand their point of view as well as getting your own over to them.

Does this mean if I arranged a stewards forum I would get more than last time? Then I was the only one to turn up

[T.R.O.L.I.]

They're trying their best but clearly there are leasons that need to be learned before there is a serious incident. It would be a good touch for STAR to get involved here and check with the club what is planned.

I got a phone call from a fellow board member and a personal account from Handbags but no-one else has contacted STAR. When it comes to this sort of incident we have no credibility with the safety officer if the only evidence is that of an anonymous internet message board so if you do want us to take it up seriously we need more to follow Handbags and give us their account of what happened.

You might not believe it but sometimes people on here are less than honest, and those people undermine what everyone else posts

Surely there is TV coverage of the Chelsea fans standing throughout the whole game and encroaching onto the pitch at full time - is this not enough evidence for the club to hold their hands up and admit that, rather than tackling the major issues, once again the stewards buried their heads in the sand.

[Reading Til I Die]

Surely it also holds good as a stand-alone statement that now we're in the Premier League the stewards need additional training/awareness. I think the behaviour of the Man U and Chelsea fans have shown this. I don't see this as being anymore than the chief steward going to see how things are done elsewhere. Perhaps they do this already.

I went on a tour of the stadium recently and in passing saw the folders of the assessments of the steward training as they were being sorted out. I don't know how much of this is refresher training, how much is new stewards and how much is further training but take my word the pile of folders was impressive in terms of numbers and effort of the 2 people sorting them.

When it comes to how things are done elsewhere, from the times I shadowed the chief steward and the chief tango, I know that they do not work in isolation. It is easy to make assumptions when you do not agree with the methods used but it is equally interesting to talk to those involved to understand their point of view as well as getting your own over to them.

Does this mean if I arranged a stewards forum I would get more than last time? Then I was the only one to turn up

I think that more and more fans are getting fed up with the quality of the stewards and the fact that some of them put on a flourescent jacket and it's like Hitler himself has possessed them!

I think it's safe to say that you'll have more fans attending this time!