STAR membership and Royalty points

Physci · by **Physci** » 20 Nov 2006 14:25

STAR Campaigns I can categorically assure you that the information of all members who have joined STAR before the end of October is with the FC - just to overcome reports of non-receipt an updated file (with all data) was sent at the start of last week, and has been confirm received.

So now 2 weeks since info was resent to the Club and still no points...the question is whether I'll get my points earlier than for last season (3 March!)

AJ~ · by **AJ~** » 29 Nov 2006 14:07

Any update from the Sales Centre on this?

meeky_no9 · by **meeky_no9** » 29 Nov 2006 17:30

not got my points yet and i signed up in pre-season

Physci · by **Physci** » 04 Dec 2006 13:00

I now have 2 lines in my Order History as "LOYALTY POINTS EXTRAS " and "EXTRA ROYALTY POINTS", each for 5 points (i.e. 10 in total) so presumably this is for the STAR membership?

PieEater · by **PieEater** » 04 Dec 2006 13:25

Whoopie, "10 Loyalty points extras added" on 1st Dec

AJ~ · by **AJ~** » 04 Dec 2006 13:37

Me too, all in one go rather than split though. "LOYALTY POINTS EXTRAS" - added today.

Just in time for the Man Utd tickets that will please a lot of people!

Platypuss · by **Platypuss** » 04 Dec 2006 15:09

No such joy here - nothing added yet.

STAR TRAVEL · by **STAR TRAVEL** » 04 Dec 2006 16:05

Platypuss No such joy here - nothing added yet.

You have mail

meeky_no9 · by **meeky_no9** » 04 Dec 2006 16:31

no joy here aswell

STAR TRAVEL · by **STAR TRAVEL** » 04 Dec 2006 16:45

Despite many lists being sent to RFC they seem to have fallen into a black hole, however, I am hoping that has now been plugged. I know you've heard it before. But this time I have a personal assurance that it is being taken care of. I have every confidence that over the next few days all those members who have joined up to the 7th November will have their points added to their account. Should anyone have a query please send your name & STAR mem number to membership@star-reading.org.

STAR TRAVEL · by **STAR TRAVEL** » 04 Dec 2006 16:47

AJ~ Me too, all in one go rather than split though. "LOYALTY POINTS EXTRAS" - added today.

Just in time for the Man Utd tickets that will please a lot of people!

I was told that this is how they may show on an account, so there is light at the end of the tunnel after all.

Royalphil · by **Royalphil** » 05 Dec 2006 15:26

STAR TRAVEL I was told that this is how they may show on an account, so there is light at the end of the tunnel after all.

Still none on my partner's account... I do note, however, that last season's STAR membership points were added on 3rd March this year... only another 4 months to wait then !!!!

The_Cat · by **The_Cat** » 05 Dec 2006 17:03

I have none as of yet either.

royalflush · by **royalflush** » 05 Dec 2006 20:45

Me neither, shambles

kitson the god · by **kitson the god** » 05 Dec 2006 22:31

me and my dad are still waiting for points to be added from last year

STAR Liaison · by **STAR Liaison** » 06 Dec 2006 11:21

kitson the god me and my dad are still waiting for points to be added from last year

There are other reasons (not just either STAR or RFC cocking it up) why your points may not be added last year or this.

The box for passing your information had to be ticked. (a large percentage did not tick it and so under the Data Protection Act we could not pass on any details concerning you to RFC).

Your RFC membership number had to be added to the form. (Now necessary as it takes long enough with the number now we have so many nubers that it is asking too much for RFC to search for your entry any other way)

As one of the people who added the data to the database I know that there were quite a few this year who either did not give an RFC number at all or the number given was not the right format so was obviously not their RFC number.

kitson the god · by **kitson the god** » 06 Dec 2006 15:45

starliaison
kitson the god me and my dad are still waiting for points to be added from last year

There are other reasons (not just either STAR or RFC cocking it up) why your points may not be added last year or this.

The box for passing your information had to be ticked. (a large percentage did not tick it and so under the Data Protection Act we could not pass on any details concerning you to RFC).

Your RFC membership number had to be added to the form. (Now necessary as it takes long enough with the number now we have so many nubers that it is asking too much for RFC to search for your entry any other way)

As one of the people who added the data to the database I know that there were quite a few this year who either did not give an RFC number at all or the number given was not the right format so was obviously not their RFC number.

Well it was such a long time ago i don't know if we did or not. All i know is STAR told us to chase the club up about it and they say it's nothing to do with them its STAR you gotta talk to

Warfield Royal · by **Warfield Royal** » 06 Dec 2006 18:45

Got ours - yippee!!

I shall now be embarking on what I am sure will be a lifetimes effort to get our points for Watford Away and then Stoke Away from last season

STAR Liaison · by **STAR Liaison** » 07 Dec 2006 08:33

kitson the god Well it was such a long time ago i don't know if we did or not. All i know is STAR told us to chase the club up about it and they say it's nothing to do with them its STAR you gotta talk to

That means you were not on the list given to them (maybe - but be aware it was a standard answer then in the TO as any problem had to be someone elses fault).

I suspect you did not tick the box though as whenever I took a membership I would ask why they had not ticked the box as they would not get any points and most people had not bothered to read it - then immediately ticked it.

M4 Junction 11 · by **M4 Junction 11** » 07 Dec 2006 21:03

Physci I now have 2 lines in my Order History as "LOYALTY POINTS EXTRAS " and "EXTRA ROYALTY POINTS", each for 5 points (i.e. 10 in total) so presumably this is for the STAR membership?

My 'LOYALTY POINTS EXTRAS' added yesterday

I completed all the forms okay and as proof the problems not at my end I haven't done anything buy wait. I wonder what the real reason is for the delay

STAR membership and Royalty points

Who is online