bigmike they need to keep the communication coming ??????
Thats the whole problem it WAS NOT communicated by the club the people in the possible affected area were handed some random sheet of paper telling them about it. If you believe that the club has carried out effective proactive customer services I hope you dont work for a customer sevices related company. Infact if any one that works with/for me had carried out the same lack of customer services they would have been marched to Hr and handed a Written warning. It is shocking but I guess as long as the minority of people with the money to buy season tickets in the new prawn sandwich seats are happy why should the club or STAR Care?
They held a whole series of communications - exhibitions, stuff on the website etc etc. To say there has been no communication about the extension is just wrong.
There is now a wild panic about some possible part of it, sparked by a person unknown who everyone is relying on despite their inability to add the correct phone number to their 'random piece of paper'.
If anyone in my business reacted in such a way based on lack of any specific facts then I'd be concerned, and indeed I'd be concerend about working for you if you think you could hand out a written warning for anything that has occured !
I think you (especially) need to calm down and either get yourself acquainted with some facts or wait for the facts to emerge. Stupid comments like referring to 'prawn sandwich brigade' do no one any favours. You have no idea who any possible area might be aimed at, or what it might cost, what it might look like or even if it will happen.