by Sun Tzu » 10 Feb 2009 11:27
by Sun Tzu » 10 Feb 2009 11:30
Hoop BlahSun Tzu And via your mobile.
Hence the examples quoted....
For a lot of people that kind of transaction is either difficult or, for want of a better word, a little scary.
If it was a reasonably high tech environment with users who are more accepting and capable of using these kind of things it might not have been such a waste of time. As it is I think it was destined to fail because its not the right environment to use it, and that's why the goodwill towards the system is lacking.
by Hoop Blah » 10 Feb 2009 13:40
by Sun Tzu » 10 Feb 2009 13:49
by Huntley & Palmer » 10 Feb 2009 14:16
by TFF » 10 Feb 2009 14:27
Huntley & Palmer I think the club are thinking too far ahead technology wise, contactless payment is still in it's infancy in the UK outside of the Tube network. They should ideally ensure that the pads/readers are compliant with the debit/credit cards and mobile phones coming out in the next year or so that will have this built in. That way, balances are not a problem as the money resides in the person's bank account and all this hassle of including it as part of your member card is removed.
by Sun Tzu » 10 Feb 2009 14:30
Huntley & Palmer I think the club are thinking too far ahead technology wise, contactless payment is still in it's infancy in the UK outside of the Tube network. They should ideally ensure that the pads/readers are compliant with the debit/credit cards and mobile phones coming out in the next year or so that will have this built in. That way, balances are not a problem as the money resides in the person's bank account and all this hassle of including it as part of your member card is removed.
by Sun Tzu » 10 Feb 2009 14:33
That Friday Feeling
Apart from the hassle of making sure there's money on my card my only real objection to the system is that RFC have the benefit of the £7.50 odd that's still on my card until I get the chance to spend it.
by TFF » 10 Feb 2009 14:52
Sun TzuThat Friday Feeling
Apart from the hassle of making sure there's money on my card my only real objection to the system is that RFC have the benefit of the £7.50 odd that's still on my card until I get the chance to spend it.
£7.50 at 1% over 3 days does add up to a huge amount !!
Do the club actually have the benefit from it ? I don't know how these things work, surely given that you can get the money refunded it's in some kind of 'suspense' account until you actually spend it ? No idea..... But obviously you aren't getting the interest on it (like if it was in your wallet !!)
by Sun Tzu » 10 Feb 2009 15:04
That Friday FeelingSun TzuThat Friday Feeling
Apart from the hassle of making sure there's money on my card my only real objection to the system is that RFC have the benefit of the £7.50 odd that's still on my card until I get the chance to spend it.
£7.50 at 1% over 3 days does add up to a huge amount !!
Do the club actually have the benefit from it ? I don't know how these things work, surely given that you can get the money refunded it's in some kind of 'suspense' account until you actually spend it ? No idea..... But obviously you aren't getting the interest on it (like if it was in your wallet !!)
There's a balance on my card all the time - some weeks it might just be 50p but it's usually between £5 and £10. Roll the system out around the whole stadium and get say 12,000 active STHs - RFC, or the Quickpay people, could have approx £100,000 at any one time that their customers haven't even spent yet!
It does add up.
It's not really the interest that bothers me (esp at current rates) just that it's my money not theirs.
by Huntley & Palmer » 10 Feb 2009 17:01
Sun TzuHuntley & Palmer I think the club are thinking too far ahead technology wise, contactless payment is still in it's infancy in the UK outside of the Tube network. They should ideally ensure that the pads/readers are compliant with the debit/credit cards and mobile phones coming out in the next year or so that will have this built in. That way, balances are not a problem as the money resides in the person's bank account and all this hassle of including it as part of your member card is removed.
Man City use a similar system but it uses a Visa card (I think...). I did talk to someone about it and from what I heard it had plenty of problems, like people actually being able to obtain a card if they were U16, or didn't have a bank account, or were overseas visitors. I suspect you also lose some of the cost savings due to the fees involved from the card issuer.
Reading Buses use a contactless payment system and I know there was thought of the QuickPay system linking up with that so your travel / match ticket / refreshments were all on one card.
by Sun Tzu » 10 Feb 2009 17:19
Huntley & Palmer [. Just seems to be a bit OTT a system for the relatively small problem of feeding a few thousand people snacks every couple of weeks.
by Rex » 10 Feb 2009 19:30
by Matt de K » 10 Feb 2009 20:46
by Sun Tzu » 10 Feb 2009 20:58
royalexile I understand the issue that cards lost are reimbursed somehow but this needs explaining further. I suppose there must be a code member/ account for each individual card.
royalexile I take it there is a way to feedback the issues encountered and possibly ways of improving this service.
royalexile I take it that this cashless system is not a success and will not be going right through all the concourses.
royalexile At work we use cashless systems which utilise a duel function card. Have the club thought of using ST or member cards
royalexile and where on the concourse are the loading machines. In the North Stand, the concourse is heavily congested and i fear that the cashless vending would make this area more so.
by Sun Tzu » 10 Feb 2009 21:01
Matt de K Like I said earlier, I've seen the light now. Minimal spending at the Mad Stad is the way forward for me now. I've learnt that I can park my car (or which ever of us drives) safely for free - we can get beer (decent choice and decent taste and more importantly decent price) and we can get food which is a) 1000% better taste & satisfaction imho b)hotter &c)value for money.
by Rex » 10 Feb 2009 21:48
Sun Tzuroyalexile I understand the issue that cards lost are reimbursed somehow but this needs explaining further. I suppose there must be a code member/ account for each individual card.
Yes, the money is not 'on' your card as such. If you lose the card you've not lost your money as the database still knows how much you have. You just get a new card. Exactly the same as your season ticket works.royalexile I take it there is a way to feedback the issues encountered and possibly ways of improving this service.
Yes, there is also lots of info about it on the OSroyalexile I take it that this cashless system is not a success and will not be going right through all the concourses.
Um I guess you've not read the rest of the thread !royalexile At work we use cashless systems which utilise a duel function card. Have the club thought of using ST or member cards
That is how it has worked from Day 1 !!royalexile and where on the concourse are the loading machines. In the North Stand, the concourse is heavily congested and i fear that the cashless vending would make this area more so.
At the moment there are two in the UW I think, no reason they couldn't actually be outside the ground or anywhere. But I agree that the congestion in the concourses would be a big problem
by Matt de K » 10 Feb 2009 22:41
Sun TzuMatt de K Like I said earlier, I've seen the light now. Minimal spending at the Mad Stad is the way forward for me now. I've learnt that I can park my car (or which ever of us drives) safely for free - we can get beer (decent choice and decent taste and more importantly decent price) and we can get food which is a) 1000% better taste & satisfaction imho b)hotter &c)value for money.
I can't believe it's taken you 10 years to suss this !
Eating and drinking at just about any football stadium is expensive, poor quality and unhealthy. I can't believe anyone would put up with over priced warm fizzy 'beer' and lardy pies and then because they need to use a different payment system decide not to bother !
by Huntley & Palmer » 11 Feb 2009 13:33
by Sun Tzu » 11 Feb 2009 13:43
Huntley & Palmer RFC don't make any money on any payment system for the concourses, it just increases their margin on the concessions if it can be done cheaper. I don't know how the split of the takings are contracted, I expect RFC pay an annual fee for Compass or whoever it is now to provide the service and work a percentage on the takings.
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