No tears in my house but I am pissed off (again) at this club's utter ineptitude.
Because I love my kids and I like to spoil them, and it was my day off today, I bowled up to the stadium at just after half nine. To be honest I had my doubts, and said as much to the other people stood under Eamonn's picture, that there'd be enough to go round. It was something of a relief then, to hear the hi-de-hi bing bong followed by a message reassuring us that there was plenty of stock and that they were letting 20 people in to the store at a time.
We didn't move for quite some time. In fact, I don't think we moved fifty yards all morning. But none of that mattered - they'd looked at the queue (hadn't they?) and made an assessment (hadn't they?). We'd get our shirts.
Word came back that they'd shut the store for 45 minutes for stocktaking. WTF? Why not just keep selling rather than keep us waiting in the cold. But apparently that was about 45 minutes ago and we'd soon be moving.
Not another word from the club until after the "stock is now very limited" tweet which didn't go down well - no queue management at all until they sent some poor sap out for people to shout at. He didn't even work in the shop. Had no idea what sizes they had or how many shirts they had left
But it was OK - they were now limiting customers to four per person...
Half an hour later they pushed him out the door again. I guess they did some sort of head count cos I could see some arm waving in the distance. I think they 'cut' the queue at that stage and told everyone after the cut (300 at a guess) 'you're unlikely to get served'. That was well received. Still we stood there...
Another half an hour later word comes back that most of the kids sizes, mediums and larges had gone. Then, three hours after I arrived a second bing bong on the PA system - "we're shutting the megastore". Cheers.
I know I should have turned round as soon as I got there but well, you know, it was for the kids.
Ron Gourlay drove away everyone that knew what they were doing. The commercial side of the club is ready for League 1.