by RoyalBlue »
22 Aug 2023 19:15
A tip for those being messed around by the appalling Fanatics online ordering.
Try to get through on the phone - speak garbage and their bot will transfer you to a human a bit quicker. It will, however, take far longer than the 30 seconds wait time that the system tells you!
The phone support people are clearly thoroughly pissed off and embarrassed by the problems being experienced by customers together with the lack of info and updates being provided to customers and even themselves. They are reluctant to give you the dates that they have on their system because they have clearly come back to bite them in the past, If pushed, they will, however, do so with a lot of qualifiers. The phone support people have apparently complained in strong terms themselves to their management about the whole mess.
You will probably get offered (another) 25% discount off a future purchase by way of apology. Politely decline and suggest that you really deserve a partial refund on your existing order(s) for all of the inconvenience/delays. I know one person got a 15% refund, I got 20%, on the basis that I wouldn't cancel my online order at this moment in time.