by STAR Liaison »
16 Aug 2006 18:29
Royalphil I've just tried to book the Wigan coach via the Sales Centre... and after 18 mins wait
![Rolling Eyes :roll:](./images/smilies/icon_rolleyes.gif)
I was told they don't do that now! Having now read the current thread on Coach Travel and confirming that....... as well as getting fully educated about contact with minors
![Rolling Eyes :roll:](./images/smilies/icon_rolleyes.gif)
... I thought I'd start a new thread...
Why?
I work away and can't get to the Mad Stad during the week, so can only book the Coach at the STAR Kiosk on Saturday when it's v busy and there are other things to do..... this can't be right...
Hopefully this is only temporary? Or are RFC being totally 'unhelpful'!!!!!
![Evil or Very Mad :evil:](./images/smilies/icon_evil.gif)
It is not RFC being deliberately unhelpful but more the point that now STAR has a facility easily available to all it makes sense to keep control of the issue of coach tickets ourselves.
I am sure you are aware of errors made by the Sales Centre - they can be annoying for a single ticket but imagine coping with sorting out who is travelling when one person books for 4 and the Sales Centre does not note the names of the other 3 and maybe several times for each away game, then maybe finding when they turn up to travel that they are not members. It has at times caused a lot more work than is necessary and as we are all volunteers somethingwe would rather avoid!
In fact the problem we have we unaccompanied minors has really brought it to a head as we cannot allow under 18s to book on any coach, just on Coach 5, and there is no way we can be sure not to overbook if the Sales Centre is booking at the same time, and a risk that they would book unaccompanied under 18s onto the wrong coach with the result that they would be left behind at the Madejski Stadium - not a nice thought.
We are looking for ways to make it easy for you - as Scrappy has said the STAR base is being manned certain evenings and you can use the STAR travel phone at those times to book we hope.
An added bonus is that we will receive the money for coach travel before we have to pay for the coach - this can be very useful
![Smile :)](./images/smilies/icon_smile.gif)